Customer Reviews For UPS® Ground
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UPS® Ground
4.8 2960107/06/2024 PatrickHorrible
By Patrick on 07/06/2024
UPS lost my Package on day one, but instead of being honest, they told me for 8 days every day, my package would be delivered today. It is on the Truck... on the 9th day, I got a call telling me that the package never left the facility and they were not able to find it! So they wasted my time and my money! They lie to you and won't say that they have done something wrong. Customer Service makes it very hard to get a human being on the line. You need to fight yourself through by talking to a computer. Horrible Customer Service!
Parcel Monkey replied on 07/06/2024
Hi Patrick,
Thank you for sharing your experience, and I'm truly sorry for the frustration and inconvenience you’ve faced.
I want to assure you that it is never our intention to mislead our customers. We can only relay the information provided by the carrier, which, in this case, you can verify through the scans available on their website.
Again, I apologize for the inconvenience. We are now awaiting your response via your account inbox so we can assist you further.
Best regards,
The Parcel Monkey Team -
UPS® Ground
4.8 2960505/06/2024 Dusty Ramsey
By Dusty Ramsey on 05/06/2024
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UPS® Ground
4.8 2960505/06/2024 Lucas Bertram
By Lucas Bertram on 05/06/2024
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UPS® Ground
4.8 2960505/06/2024 John J.
They delivered.
By John J. on 05/06/2024
I was skeptical. I needed to get a fairly heavy package (75lbs) locally and I could not deliver it myself. Looking for a way at a reasonable cost i stumbled across Parcel Monkey. They delivered on the price and UPS delivered on the time. (Next day less than 24hrs after drop off). The Parcel Monkey’s price was approximately half what I would have paid if I dropped off that package without them. Kudos!!
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UPS® Ground
4.8 2960205/06/2024 David J Searles
By David J Searles on 05/06/2024
I was told my package would be delivered on Friday, May 31. Didn't show up til Monday, June 3.
I received an incomplete reply.Parcel Monkey replied on 05/06/2024
Dear David,
Thank you for taking the time to share your feedback. We sincerely apologize for the delay and any inconvenience this may have caused. According to the UPS tracking information, there was an unforeseen mechanical failure that contributed to the delay.
Additionally, please note that weekends are excluded from the transit days as carriers do not typically deliver on weekends.
We genuinely care about our customers and their experiences, and your feedback helps us improve our services. Thank you for your patience and understanding.
Kind regards,
The Parcel Monkey Team