Customer Reviews For UPS® Ground
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UPS® Ground
4.8 2962512/04/2024 GioBy Gio on 12/04/2024
Fantastic!
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UPS® Ground
4.8 2962510/04/2024 Mark Marlow
By Mark Marlow on 10/04/2024
The delivery seems fine 5 stars. But this rating site is not working properly. I clicked on 5, 2 times and it gave 1 star and 2 stars the second. Let's see what it does this time. Ok so this time it ask me to click on 1 or 2 stars. See its not working properly. I had to go back and edit to give 5 stars. This is from mobile.
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UPS® Ground
4.8 2962109/05/2024 Troy Art
Use someone else.
By Troy Art on 09/05/2024
Unbelievably bad telephone/customer service help, Ms. Haji could not communicate clearly and obviously had no clue what she was doing.
Parcel Monkey replied on 10/04/2024
Dear Troy,
Thank you for taking the time to provide your feedback. We apologize for any inconvenience you experienced. While we strive to provide excellent customer service, please note that for assistance with UPS-related matters, customers are required to contact UPS directly. We regret any frustration this may have caused and will forward your feedback to the courier for their attention.
Best regards,
The Parcel Monkey Team -
UPS® Ground
4.8 2962209/04/2024 Troy Art
By Troy Art on 09/04/2024
Last two delivered items were damaged but they refunded the cost to repair so all is good. Customer service 5 star, drivers/shipping dept and all that it entails, 1 star.
Parcel Monkey replied on 10/04/2024
Dear Troy,
Thank you for your feedback. We're sorry to hear about the damaged items, and we appreciate your patience as we resolved the issue. We acknowledge your positive feedback about our customer service team and apologize for any shortcomings in other areas of our service. Your insights help us improve, and we're committed to delivering a better experience.
Best regards,
The Parcel Monkey Team -
UPS® Ground
4.8 2962509/04/2024 5TM
By 5TM on 09/04/2024
Efficient service