Customer Reviews For UPS® Ground
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UPS® Ground
4.8 2952502/10/2024 CarolynBy Carolyn on 02/10/2024
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UPS® Ground
4.8 2952502/10/2024 Lee Allan Cartright
By Lee Allan Cartright on 02/10/2024
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UPS® Ground
4.8 2952527/09/2024 Gloria Jones
By Gloria Jones on 27/09/2024
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UPS® Ground
4.8 2952524/09/2024 Meredith Howard
By Meredith Howard on 24/09/2024
So fast! Got there the next day at a great price!
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UPS® Ground
4.8 2952124/09/2024 Quang T Lam
By Quang T Lam on 24/09/2024
I get surcharge for the package without notice, so feel not comfortable, it is better to refuse if they know that overweght at beginning when I drop off
Parcel Monkey replied on 30/09/2024
Thank you for your feedback, Quang. The surcharge you received was due to a handling fee because the shipment was not encased in a corrugated cardboard box, which is standard practice and aligns with UPS's handling policies for certain packaging types. Unfortunately, the drop-off location will accept packages regardless of compliance with these policies, but the surcharge is applied later during processing. We apologize for any inconvenience and appreciate your understanding.
Best regards,
The Parcel Monkey Team