Customer Reviews For UPS® Ground
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UPS® Ground
4.8 2967120/12/2023 LucyBy Lucy on 20/12/2023
Absolutely horrible!! The package showed up with the box wide open and the piece of furniture in side very damaged.
Parcel Monkey replied on 21/12/2023
Dear Lucy,
We sincerely apologize for the inconvenience you've experienced with your recent order. We understand how frustrating it must be to receive a damaged piece of furniture, and we want to make this right for you.
Our customer support agent has reached out to you through your account inbox with further details and assistance. Please check your messages at your earliest convenience.
Thank you for bringing this to our attention, and we appreciate your patience as we work to address the issue.
Best regards,
The Parcel Monkey Team -
UPS® Ground
4.8 2967319/12/2023 Doug Bailey
Stupid Pay Later is confusing, takes too long and requires a pointless UPS "please SPAM me" account
By Doug Bailey on 19/12/2023
Stupid "pay later" on UPS was very confusing. I ended up ordering the shipment twice and it took about 10 times longer than it should have. The whole thing was just $7, I would have paid double not to have to deal with the irritation of the "pay later" nonesense. I want to pay NOW and I want to pay "QUICKLY" and I want it to be "EASY". I do not ever want to have to deal with the Pay Later BS again. It truly sucks. Also, I don't need an account with UPS, so that was also useless and irritating.
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UPS® Ground
4.8 2967519/12/2023 Jim Wilson
By Jim Wilson on 19/12/2023
Way quicker delivery than I would have expected for the time of year. Thank you!
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UPS® Ground
4.8 2967119/12/2023 Ray Abeleda
Pure Ripoff!
By Ray Abeleda on 19/12/2023
What a ripoff! Shipped a spoiler from VA to MN via Parcel Monkey and was quoted $150. Put all of the information for the box dimension and weight and was told I would get the invoice from UPS after it's shipped/delivered. I finally get the invoice and the invoice is 3x the price of what I was quoted for. No warning, no heads up, no anything. Now I'm getting charge $460 for a spoiler that's valued at $395. How is that fair? Parcel Monkey didn't say anything about any other fees UPS might put and it's not like they did not have all of the box and shipping information already. Stay away from both companies!
Parcel Monkey replied on 11/04/2024
Dear Ray,
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and frustration caused by the unexpected increase in shipping costs. It’s important to us that our customers receive clear and accurate pricing information.
We understand that discrepancies in the final invoice can occur if there is a misdeclaration of the package’s weight or dimensions. We encourage you to review the details on your invoice and, as you used your own UPS account, please reach out to UPS directly to address any billing concerns, as they will have the necessary access to assist you further.
Your experience is valuable to us, and we are committed to ensuring transparency and fairness in our services. We appreciate your understanding and are here to support you through this process.
Warm regards,
The Parcel Monkey Team -
UPS® Ground
4.8 2967119/12/2023 Bobby Wheeler
Charged double/Ripped off
By Bobby Wheeler on 19/12/2023
Charged me double after package was delivered. Went from $50 to almost $100...RIP OFF! STAY AWAY!!!
Parcel Monkey replied on 19/12/2023
Dear Bobby,
We're sorry to hear about the issue you've encountered. Please note that Parcel Monkey operates as a price comparison service and not as a courier. When placing an order through our platform, it's essential to agree that if the dimensions and weight of your parcel(s) are incorrect, additional charges may apply based on the information provided to us by the courier.
As we don't physically handle your parcels, we rely on the information provided by our carrier partners. To address the double charge concern, we'd appreciate any documentation you can provide, allowing us to contact them on your behalf to reverse the charge.
We sincerely apologize for any inconvenience caused and are here to assist you. If you have further questions or need assistance, please don't hesitate to let us know.
Thank you, and stay safe!
Best regards,
Parcel Monkey Team