Customer Reviews For UPS Worldwide Expedited®

Parcel Monkey replied on 05/06/2024

Dear Kwan,
Thank you for taking the time to share your feedback. We sincerely apologize for the delay you experienced with your delivery. We understand how frustrating it can be when an order takes longer than expected to arrive.
According to our tracking information, there was an unexpected delay of 3 days, excluding weekends. Various factors such as heavy traffic, an increased volume of parcels, and other logistical challenges can sometimes cause these delays.
We genuinely care about our customers and their experiences, and your feedback helps us improve our services. We are working diligently to minimize these delays in the future and ensure a smoother delivery process.
Thank you for your patience and understanding.
Best regards,
The Parcel Monkey Team

Parcel Monkey replied on 05/06/2024

Dear Mike,
Thank you for sharing your experience with us, and we sincerely apologize for the frustration and inconvenience you've faced. We understand how important it is for your parcel to reach its destination in a timely manner.
We want to assure you that we have been in constant communication with the carrier regarding your parcel. However, it appears that the delay is due to Customs processing in the UK. Customs clearance is handled by government agencies, and carriers have limited to no control over this process.
To obtain more information about the status of your parcel, we recommend contacting your local Customs agency directly. They will be able to provide you with the most accurate updates regarding the clearance process.
Once again, we apologize for the inconvenience, and we appreciate your patience and understanding as we work to resolve this issue.
Best regards,
The Parcel Monkey Team