Customer Reviews For UPS Worldwide Expedited®
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UPS Worldwide Expedited®
4.8 3495505/10/2024 soupyBy soupy on 05/10/2024
On time. Good service
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UPS Worldwide Expedited®
4.8 3495503/10/2024 Heidi C Hunt
By Heidi C Hunt on 03/10/2024
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UPS Worldwide Expedited®
4.8 3495502/10/2024 Jackie W.
Great for international shipments
By Jackie W. on 02/10/2024
I have used UPS via Parcel Monkey several times. There is near real-time tracking with updates on the progress of the package. The delivery is seamless and on time.
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UPS Worldwide Expedited®
4.8 3495102/10/2024 Brian Ervin
UPS is a BAD choice for international shipping
By Brian Ervin on 02/10/2024
VERY disappointing. We clearly indicated this was for a student studying in the UK. We included a copy of the student visa. It was held at customs by UPS. We talked to them on the phone 7 times indicating this was for a student everytime and that according to the UK there should be no duties or taxes. Also we didn't have to list exact contents - just estimates. Regardless they made us do an estimate and then charged us over $500 in duties. We confirmed that they actually HAVE student specialists, but through the whole process they didn't send us to them. Basically held our packages hostage for us to pay. Then told us to contest the charges and they would see what they could do. We trusted UPS to be our shipping experts - not for us to research and tell them what to do! AVOID UPS FOR INTERNATIONAL SHIPPING.
Parcel Monkey replied on 03/10/2024
Thank you, Brian, for sharing your experience. We’re truly sorry to hear about the difficulties you faced with UPS and customs, especially after providing the necessary documents for a student shipment. It’s frustrating to hear that despite your efforts, you were charged over $500 in duties and were not connected with their student specialists as expected. We understand how disappointing this entire process has been for you, and we’ll make sure to pass your feedback to UPS.
If you need any further assistance, please don’t hesitate to reach out.
Best regards,
The Parcel Monkey Team -
UPS Worldwide Expedited®
4.8 3495502/10/2024 Christine
By Christine on 02/10/2024
Very user friendly website. Instructions were clear for my first time shipping something internationally to a family member.