Customer Reviews For UPS Worldwide Saver®

Parcel Monkey replied on 01/05/2024

Dear Feng,
Thank you for bringing this matter to our attention, and we sincerely apologize for any inconvenience caused by the discrepancy in the weight measurement of your envelope.
Your feedback is invaluable to us, and we take it seriously. We will investigate this issue with the carrier to understand what may have led to the incorrect weight measurement of the envelope. Rest assured, we are committed to resolving this matter promptly and will provide you with an update as soon as possible.
If you have any further information or concerns you would like to share with us, please feel free to reach out. We appreciate your patience and understanding as we work to address this issue.
Sincerely,
The Parcel Monkey Team

Parcel Monkey replied on 22/04/2024

Thank you for sharing your experience, Kat. We apologize for any inconvenience you've faced with your shipment. We've opened a case with the courier to investigate the discrepancy in weight and the delay in delivery. Once we receive feedback, our agent will reach out to you via inbox to provide updates and address any further concerns.
We appreciate your patience and understanding as we work to resolve this issue promptly.
Warm regards,
The Parcel Monkey Team

Parcel Monkey replied on 22/04/2024

We're sorry to hear that you feel this way, Michael. We take feedback seriously, and we're currently checking with the courier to clarify the situation. Our agent will reach out to you via inbox once we have an update. If you have any further concerns or questions, please feel free to contact us.
Warm regards,
The Parcel Monkey Team

Parcel Monkey replied on 17/04/2024

Dear Sergio,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience with the additional charges at delivery.
It’s important to note that the landscape of international shipping is as diverse as the countries it connects. Each destination has its own unique set of customs regulations, and as such, any customs fees are determined and charged by the local customs authority. Should these fees be applicable, it is the recipient’s responsibility to cover them, a detail which we ensure is communicated during the booking process. We strive to be transparent about this aspect of shipping, and we regret any surprise this may have caused you.
Warm regards,
The Parcel Monkey Team