Customer Reviews For UPS Worldwide Saver®
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UPS Worldwide Saver®
4.5 413521/12/2023 Kimberly KlayumExcellent!
By Kimberly Klayum on 21/12/2023
Unbelievable service! We used another carrier to send a package to the same place three weeks earlier and this one arrived first!
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UPS Worldwide Saver®
4.5 413121/12/2023 Naresh Kumar
By Naresh Kumar on 21/12/2023
I chose to send a package paying for the expedited 1 to 3 days delivery for $195.39 instead of the 2 to 5 days delivery for about $150.00. The recipient received the package after 8 days. No one bothered to respond to my online messages. I should get a refund of at least $45 for the delayed service.
Parcel Monkey replied on 22/12/2023
Hello, Naresh.
I understand your frustration, and I sincerely apologize for the delay in your shipment. I checked the tracking history, and it indicates that there were required x-ray inspections on December 17 and 18 in China and another one on December 19 in the Philippines. Additionally, there were severe weather conditions on December 14th in Korea.
These factors have contributed to the delays in the delivery process, and I truly apologize for any inconvenience caused. Regarding your online messages, I appreciate your patience. Due to the high volume of inquiries, we typically respond in 1-2 business days, addressing inquiries in the order they are received.
I understand the importance of your shipment, and I'm here to assist you. If you have any further concerns or if there's anything else I can do to help, please feel free to let me know.
Thank you for your understanding.
Best regards,
The Parcel Monkey Team -
UPS Worldwide Saver®
4.5 413
Courier delivery UK
By [email protected] on 19/12/2023
Courier deliver the package in excellent condition! Thank you for your care and delivering the package promptly!
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UPS Worldwide Saver®
4.5 413519/12/2023 Dwayne Bennett Sr
By Dwayne Bennett Sr on 19/12/2023
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UPS Worldwide Saver®
4.5 413113/12/2023 Matthew Kirkham
Delivery Dates NOT Guaranteed
By Matthew Kirkham on 13/12/2023
When the shipment was created, it was listed as being 1-3 business days. However, it took over 5 business days for the package to be delivered. The shipment was temperature sensitive and may now be unusable. No explanation was given as to any of the delay, and when I asked for assistance with the single shipment on my account, they didn't know to which shipment I was referring.
Parcel Monkey replied on 19/12/2023
Hi Matthew,
Upon reviewing your shipment, we observed a delay in Incheon, Korea, on December 9th, attributed to operating conditions. Subsequently, a mandatory x-ray inspection in China took place on December 12th before proceeding to Thailand. Please be aware that unforeseen delays can happen due to peak season and occasional weather conditions. We appreciate your understanding.
Best regards,
Parcel Monkey Team