How do I make an insurance claim?

How do I make an insurance claim with Parcel Monkey?

We understand that unforeseen circumstances can happen during shipping, and ensuring your packages are protected is our top priority at Parcel Monkey. Whether you’re sending packages within the US or overseas, we work hard to make your shipping reliable and safe with all of our package couriers.

Here's a simple guide to our coverage options and how you can make a claim for your package.

Coverage Options

Depending on the value of your shipment, you’ll find a wide range of options to insure your package with Parcel Monkey. Whether you want to cover a domestic or international package, we work hard to make sure your delivery is safe and reliable each time.

Learn more on all of our package insurance options or get a quote with your chosen shipping service to see all available coverage.

Make a claim for your package

If you’re looking to make a claim on your package, you must first make sure to gather all necessary evidence to support your claim. Use our tracking tool to confirm the status of your package. If it's marked as delivered but you haven't received it, or if it shows signs of damage, take immediate action. 

Document any visible damage with clear photographs and retain any relevant packaging materials. This evidence will strengthen your case when raising your claim with us. Be thorough in your documentation and provide as much detail as possible. 

Once you’re ready to make your claim, simply get in touch with our customer support team and have your name, email and order reference ready!