When you are returning an item to Patagonia, you should check over the Returns Policy to ensure the goods are sent back with everything required included in the package.
Patagonia Returns Policy
Returns are processed within 7 business days of the date they arrive at the Patagonia facility, however during seasonal peaks it can take up to 14 business days for a return to be processed. Refunds will be applied using the original payment method used by the customer and any orders over 1 year old will be issued a merchandise credit instead. If you are not able to provide receipt or proof of purchase, you will be issued a merchandise credit for the last sale price of the item.
You can return items in store at any Patagonia location.