Zara Return Policy
Exchanges and returns at Zara.com are free of charge when using their return methods. Returns or exchanges must be made within 30 days of the shipping confirmation email, whilst Zara.com reserves the right to reject returns that are sent outside of the return period limit, or items which are not in the same condition in which they were received. You should ensure the goods are returned in the original packaging where possible and they should be unused with tags attached.
There are some restrictions on certain items purchased from Zara;
- Swimwear: Must include the hygiene sticker.
- Underwear: underwear items may not be exchanged or returned, except for tops, bodysuits, and vests from the Kids’ section kept in their original packaging.
- Accessories: Must be returned in their full original packaging.
- Fragrances: Must be returned in the original sealed packaging.
If you're returning an item back to Zara, please read the Zara Return Policy before you send your package back to ensure everything is correct to get a refund.