Customer Reviews For EMS Parcel Post
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EMS Parcel PostWhat is EMS shipping? Find out here and book EMS Express Mail services at discounted prices with Parcel Monkey.
3.8 587103/19/24 Keith WiggansSmart phone stolen during transit
By Keith Wiggans on 03/19/24
The phone was stolen from the package at some point during delivery.
Agent replied on 03/19/24
Apologies for the inconveneince. We have raised the issue to destination post to get update for the missing/stolen phone.
We will keep you update. -
EMS Parcel PostWhat is EMS shipping? Find out here and book EMS Express Mail services at discounted prices with Parcel Monkey.
3.8 587103/18/24 Cyan M Pacheco
horrible customer service - no answer for lost packages
By Cyan M Pacheco on 03/18/24
horrible delivery services that has no contact information to speak with someone about my LOST package 10 months ago. I been sending chats and emails to parcel monkey representatives and I keep receiving the same automatic answer of an agent will get in contact and I end it up receiving the same response of need more information about the lost item.
Agent replied on 03/18/24
Apologies for the inconveneince. We have checked your shipment and it was not cleared customs on 21st May 2023, after 10 days from the date of customs rejection the destiantion post initiated return to sender, but the return parcel not yet reached destination USA. We chased NL post to find the parcel but unsuccessful and provided you full refund. We will keep you informed once received and return to sender.
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EMS Parcel PostWhat is EMS shipping? Find out here and book EMS Express Mail services at discounted prices with Parcel Monkey.
3.8 587103/13/24 CL
Such a disappointment
By CL on 03/13/24
DON'T ever use this service, scammer and fraud. There is no direct phone number to call. What kind of company doesn't have phone number? Customer service sucks, it takes a week for them to reply. They said they will update you, but never do.
My parcel is being shipped back to the sender after 7 weeks. I followed all their instructions, added custom documents. According to the tracking, the parcel is shipped out of Chicago, went to Qatar, then back to Chicago, never arrived to the actual recipient's country. They also charged me extra $10, claiming it is heavier or bigger than what I claimed (granted: I weighted and measured everything).Agent replied on 03/13/24
Our sincere apologies for the issue. We've reached out to the carrier to investigate further; we will update you as soon as we hear from them.
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EMS Parcel PostWhat is EMS shipping? Find out here and book EMS Express Mail services at discounted prices with Parcel Monkey.
3.8 587303/08/24 R Santhappan
Docs
By R Santhappan on 03/08/24
Good
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EMS Parcel PostWhat is EMS shipping? Find out here and book EMS Express Mail services at discounted prices with Parcel Monkey.
3.8 587503/07/24 George S
Ease of Use Suggestion
By George S on 03/07/24
you should allow the changing of package size and lbs on quote page with refresh ability