Customer Reviews For EMS Parcel Post

Unreliable tracking info.

By Dallas DiFrancesco on 05/09/22

Delivery is taking much longer than the stated delivery time. We are not getting updates timely. Now, the tracking says it has been delivered and the recipient has not received it yet. That doesn't make sense.

By James Desterhazy on 05/04/22

It took more than a month from ship date to arrival. BUT....it did arrive.

Bad service

By G. Gonzalez on 04/05/22

This service was horrible couldn't provide me with a right tracking number I had to kept going back and forth to the tracking number that parcel monkey gave me and it took too long it's a shame I'll keep using United States postal Service. Too bad I was happy with the service from parcel monkey but not anymore

Generally good, sometimes infuriating!

By Christina KAY on 04/04/22

Some deliveries have been completed relatively quickly. So thumbs up, but service is erratic.
I am only talking about Australia.
Packages have arrived in Australia within a month to six weeks, during the pandemic that is relatively good.
Price for shipping to Australia is more reasonable compared to US post, but it takes double or triple the time. So be organised.
But, and this is a huge one, other packages have simply stalled, with no updates, no information, nothing!!
One in particular posted in October last year, got to Australia three weeks later then froze. Almost six months later, no update, delivery, refund....zip!!
So tracking, yeah right, only when everything is working, otherwise nothing.
Customer service basically says, we'll let you know when someone tells us. Not sure how proactive they can be or are.
Having problems with a second package now, again, frozen on the tracking meter and no updates from customer service.

unreliable

By Indoparceljunkie on 03/13/22

Long delivery time and inconsistent custom duties.