Customer Reviews For EMS Parcel Post

Improvements needed

By Charles Lin on 01/12/22

The service is just OK and could be better. The parcel took slightly more than a month to reach the recipient, that's one thing. Part of the time spent was being held by EMS in China for no reasons, or actually, I am guessing for the reason no one there reads English. The pro forma form has everything needed to clear the custom, but the recipient received a notice asking for description of the things inside the package. I already provided Chinese translation of the description. However, the form has quantity and units but EMS in China apparently didn't understand. I had to tell the recipient the unit is "bottle" and the quantity is "6", then the parcel had no problem to go through. Next time I will try to translate quantity and unit as well, or if Parcel Monkey would provide two versions of the custom form, one in English, one in foreign language, that may solve the problem.

By Christina KAY on 11/22/21

Shipped two packages, both to Australia, one gets 5 stars the other 3.
Price was a third less than U.S. Post and the tracking feature a huge plus. Will definitely use in future.
The first went to a farm, a few hours outside of a metropolitan area/city, arrived a month after drop off in the US. Within the estimated time, in the snail pace of covid, that is excellent and deserves 5 stars.
But, the second, to an area outside a major city on the West coast is still in transit.
It, like the first, made it into the country within a month of drop off but the extra miles across country has taken almost another three weeks, and it is still not there yet.

Good shipping but slower than expected.

By Paul Resch on 09/16/21

I was kept informed but the shipment for 2 pounds from Nashville., Tennessee USA to Shenzhen took 45 days. The estimate was for less than half of that.

PACKAGE NOT RECIEVED

By Joybel Goyo on 07/27/21

Update:
Package just recieved!
IT SAID PACKAGE DELIVERED!!!BUT MY RECIPIENT SAID SHE DIDNT GET THE PACKAGE. SO IF SOMEONE CAN FIX THIS! CALIFORNIA USA- TAIWAN!!! IM SO DISSAPOINTED. MY 4TH TIME USING PARCEL MONKEY AND THIS IS THE FIRST TIME I HAVE AN ISSUE....

Strange route to Aust.

By Jane Crafter on 06/11/21

Parcel seemed by the tracking info w FEDEX to come back to AZ where it began from IL, before going to IL once again and then on to Australia! Took almost 30 days to get to its destination.